Usenix 2008 - Automated System Management, by Æleen Frisch of Exponential Consulting (and numerous books)
What is automation?
generic [perl|shell] scripts with cron,at
Problem: overlap of effort
So folks developed automation systems. General automation tools are around:
cfengine, puppet, cfg2
These are general -- files, directories, etc. Don't need to use chmod and ...

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